PRIVACY POLICY

Effective Date: August 28, 2024

 

INTRODUCTION

Thermos L.L.C. (“Company”, “Thermos”, “Lifefactory”, “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy (“Privacy Policy”) and any applicable laws or regulations. This Privacy Policy is a part of the  Terms of Use for the U.S. website for LIFEFACTORY brand located at Lifefactory.com (“Website”).

This Privacy Policy describes the personal information we collect about you, and how we use and share that information. This policy applies to personal information we collect when you register for this Website; subscribe to Lifefactory’s newsletter; enter one of our promotions (e.g., sweepstakes or contest), send us a question, access or use our Website, products, or services (collectively, the “Services”); or when you otherwise interact with us, including through phone, e-mail, text, social media, advertisements, and other electronic messages. It does not apply to information collected by any third party (unless the information is collected at our direction), including through any application or content (including advertising) that may link to or be accessible from our Website or Services.

This Privacy Policy refers to personal information which is information that can be associated with a specific person and used to identify that person, or as otherwise required to be considered “personal information” under an applicable U.S. law. Personal information does not include information that has been anonymized so that it does not identify a specific user, which may be used for any legal purpose.

 

This Privacy Policy covers the following topics:

Updates to the Privacy Policy

Personal Information We Collect

Sources of Personal Information About You

Our Use of Personal Information

Sharing of Personal Information

Exercising Your Individual Privacy Rights

Children's Privacy

Your State Privacy Rights

Security

Contact Information

 

Please read this policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. If you do not agree with our policies and practices, you should not use our Services. By accessing or using our Services, you agree to this Privacy Policy.

 

UPDATES TO THE PRIVACY POLICY

We may update, amend, revise or otherwise change this Privacy Policy from time to time. If we make changes, we endeavor to notify you by posting the updated policy and revising the “Effective Date” above.  If we make material changes, we will notify you via the email address we hold for you and will also post a notice that we have changed our privacy notice on our homepage. Your continued use of the Services constitutes your acceptance of the then-effective Privacy Policy. However, any changes will not apply to any disputes of which the parties have actual notice on or prior to the date the change is posted on either of the Websites.

 

PERSONAL INFORMATION WE COLLECT

The types of Personal Information we collect may include:

Contact Information – If you submit an inquiry, register for an account, or provide information on our Site, we may collect your contact information. This may include your name, email address, demographic information, and phone number.

Financial Information – If you make any financial transactions or purchases through our Site, we will collect your financial information, including your name and payment information. If we offer a payment portal, we may allow you to submit your name, tax identification number, bank name, bank account details, contact information, and financial information to facilitate the payment. We may share your personal information with our bank to facilitate the payment processing, and we may share your personal information with our auditors or government entities (e.g. IRS).

Location Data – While navigating our Site your mobile device or browser may share your location data, both through WIFI and GPS. We may collect this information, depending on the settings of your phone and browser.

Usage Information – When you use our Site, our servers may automatically record information, including your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Site), domain names associated with your internet service provider, information on your interaction with the Site, and other such information.

Employment Information – If you apply for employment, we will request your employment and work history, as well as other personal information related to your potential employment. This may include your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.

Communication Information We also may collect audio, electronic, or visual information, which includes screen sharing views, emailed, or otherwise provided by customers; the contents of your communications with us, whether via our chat functionality, e-mail, social media, telephone or otherwise, and inferences we may make from other personal information we collect. You acknowledge and agree that the content of your messages to us may be recorded, and in some cases accessed or received by our chat provider or other vendors that facilitate communication with us.

 

SOURCES OF PERSONAL INFORMATION ABOUT YOU

We obtain information about you from a variety of sources, including you, your interactions with Thermos L.L.C., Lifefactory brand, our Website, our emails, our advertisements, and certain third parties. Such information may include your name, postal address, shipping address, billing address, e-mail address, purchase history, reviews you post on our Website or send via email, date of birth, demographic information (such as age, gender, and language), telephone number, and credit card or payment information (if you make a purchase from the Website), pages on our Website you click on, how you interact with emails we send you, or our advertisements, information about the device or location from which you access our Website, among other personally identifiable information described in more detail below. When you interact with us, you should only provide us with true and accurate information about yourself. If you provide us with Personal Information about someone other than yourself, you confirm that you have their permission to share such information with usand you are authorized to agree (and hereby do agree) to this Privacy Policy on their behalf.

 

PERSONAL INFORMATION YOU PROVIDE TO US

If you use certain Services, you may be required to provide us certain Personal Information.

Personal information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Services, subscribing to our newsletter, posting material on our Website, calling, messaging, chatting, or emailing us, or requesting further information or services.

 

We may also ask you for Personal Information when you report a problem with our products and Services. We may keep records and copies of your correspondence (and any Personal Information included), in line with this Policy and our records retention policies. We may also keep your responses to surveys that we might ask you to complete for research purposes.

 

Details of transactions you carry out through our Services and of the fulfillment of your orders. Your search queries on our Website or through our Services.

 

PERSONAL INFORMATION WE COLLECT FROM YOUR USE OF THE SERVICES AND OTHER INTERACTIONS YOU HAVE WITH US:

We or service providers or vendors acting on our behalf or with our permission may collect your usage information about how you use the Services, including your access times, location, browser types and language, pages of our Website that you visit, how you interact with our emails or advertisements, referring links or referring ads to our Website, previous website activity time-stamp, event names, attribute name and values, search terms used to reach our Website, tag specific data, purchases you make from us, and Internet Protocol addresses. We may collect device-specific information when you access our Website or other Services, including your hardware model, operating system and version, unique device identifiers, advertising identifiers, cookie identifiers, user agent, pseudonymous identifiers, mobile network information, and information about the device's interaction with our Services.

 

The information we collect automatically is statistical data and may or may not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve and to deliver better and more personalized Services, including by enabling us or our service providers or vendors to:

 

Estimate our audience size and usage patterns.

Store information about your preferences, allowing us to customize our Services according to your individual interests.

Speed up your searches.

Recognize you when you return to our Services.

Send you emails inviting you to purchase or review items from our Website.

Serve advertising content via email, social media platforms, search engines, third party websites, and other platforms.

Implement privacy or data preferences that you send us or in line with certain browser or device settings (if applicable).

 

The technologies we use for this automatic data collection may include(but are not limited to those below):

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept certain browser cookies by activating the appropriate setting on your browseror using the privacy tools available on our Website.

Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons. Pages of the Services or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Site may not be available, or some functionality may be limited or unavailable.  Please review the help pages of your browser or mobile device for assistance with changing your settings.

 

PERSONAL INFORMATION WE OBTAIN FROM THIRD PARTIESOR ALLOW THIRD PARTIES TO COLLECT

The Website also may use third party partners, service providers, or vendors, such as Meta (e.g.Facebook, Instagram), Pinterest, TikTok, Apple, Amazon, PayPal, Google, Shopify, LivePerson, Impact Tech, Inc., Osano, Inc.,or other third parties, to provide additional services to you or us. For example, Osano is a privacy platform that may request, collect, store, and implement your data privacy preferences for our Website. As another  example, Google, Facebook, and Instagram may allow you to sign on using an existing account or username/password to access or register with portions of our Website. Amazon, GooglePay, ApplePay, and Paypal may provide payment tools. These third parties (and others) may also collect Personal Information (either for us or themselves), or exchange with us personal information about you.  As an example, we may use analytics tools such as Google Analytics. Google provides an explanation of how Google Analytics collects, uses, shares, and manages information at the following link: https://policies.google.com/privacy/update?hl=en&gl=us. (This link is provided for your convenience, but the URL may change or become unavailable at any time.)  Facebook, Instagram, Apple, Amazon, PayPal, Google, and Shopify (plus other third party service providers and vendors) may provide tools for you to extract, modify, delete, the Personal Information they have collected on our behalf or shared with us. LivePerson may facilitate chat messaging and provide additional information about our products and services.  LivePerson may use artificial intelligence to provide responses to you or otherwise process your information. However, such use of artificial intelligence is not intended to produce a legal or similarly significant effect on you.

We may allow Pinterest and related third parties to access or collect your personal information for online behavioral advertising. Users may be able to opt out of this online behavioral advertising through Pinterest personalization settings, the AdChoices website optout.aboutads.info (if using the Pinterest Tag), or mobile ad identifier settings (if share app activity data with Pinterest), or if you are a resident of California, Utah, Virginia, Colorado, Oregon, Texas, Florida, Montana, or Connecticut, then email us at privacy@thermos.com to limit how your information is used by Pinterest. See https://policy.pinterest.com/en/privacy-policy  & https://lifefactory.com/pages/privacy-policy for more information. Additional Pinterest resources: https://help.pinterest.com/en/article/personalization-and-data

We may share information with Pinterest about you, your email address, your visits to Lifefactory.com site, or purchases you made from us, or information about your interests from a third-party service, which Pinterest might use to help show you ads. Sometimes we give Pinterest access to this information through the Pinterest Tag (a piece of code on our site), which delivers insights to Pinterest and its ad partners about actions that a person takes on the website after viewing an ad on Pinterest. Learn more about the Pinterest Tag and the types of information we or other third parties share with Pinterest. Pinterest may use this information to deliver ads to you on Pinterest platforms and on third party sites. Unless you have opted out of sale or sharing of information, Pinterest may share such information with others and Pinterest or their downstream recipients may share data with other third parties.”

Some users may access our Website through TikTok advertisements or TikTok app/account. We may share your information with TikTok about the purchases you make, for example, order details, which may include orderID, order confirmation or failure, place order click info, cart information (product details, price, total, etc.), and payment info. We may also share buyer billing info and delivery info, which may include name, phone, email, and address. Also, TikTok may be able to access In-App checkout component data, which may include component metadata such as user entry into the checkout flow and store URL. We may also allow TikTok to access other information about how you use our website, and TikTok may use that information to provide measurement services and to target advertising, unless you have opted out using the tools provided.

We also may permit other vendors to access your information to help us manage on online store or process orders.

We also may receive personal information or deidentified information from third parties about how you interact with advertisements, social media posts, or giveaways/sweepstakes, any of which may occur on influencer, affiliate marketing, third party brand channel or sites. 

Retailers: Sometimes we fulfill order for our products from third party retailers. In those cases, the third party retailer will share your name, shipping information, and other information we need to ship or fulfill the order. Usually in these cases, the collection and processing of your personal information is governed by the retailer’s privacy policy (as the data was first collected by them). We will process and manage such information as required by law and our contractual obligations to those third parties.

Information collected by third parties on our Website may be subject to third party terms, conditions, and privacy policies.  Please visit their websites for more information. In some situations, third parties that collect Personal Information about you through our Website share the Personal Information with us, their own vendors or other service providers. In other cases, they do not share it and only use it for the business purpose for which we request they use it.  We or third parties may also combine Personal Information they collect about you on our Website with Personal Information they have obtained from other sources.

 

OUR USE OF PERSONAL INFORMATION

We may use personal information about you to provide, maintain, personalize and improve our Services, to process payments from you or to you or your agent, process or,, ship products you ordered, provide information about product shipments or orders, manage insurance claims,, deliver information and support, including receipts, technical notices, consumer services, security alerts, and support and administrative messages.

We may use personal information we collect to send you news and information about our Services and to communicate with you about products, services, contests, promotions, incentives, and rewards offered by us and select partners. You may opt out of receiving promotional emails   from us by following the opt-out instructions in those email s(e.g., click “Unsubscribe” or “Manage Preferences”. If you opt out, we may still send you non-promotional communications, such as messages about your account, your purchases, or our ongoing business relations.

We may also use information about you (i) to track and analyze trends and usage in connection with our Services; (ii) to process and deliver contest and promotion entries and rewards; (iii) to protect our rights or property; (iv) to compare information for accuracy; (v) to verify your identity; (vi) to investigate and prevent fraud or other illegal activities; (vii) for any other purpose disclosed to you in connection with our Services; (vii) for targeted advertising unless you opt out; or (ix) any other legal purpose.

Additionally, we may use Personal Information that we collect about you or that you provide to us, including any Personal Information:

To provide you with information, products or services that you request from us.

To fulfill our warranty and contractual obligations.

To improve our products or product information, operate the Site and provide support to our business functions.

To provide alternative displays of the Website, if available, in line with accessibility guidelines.

To fulfill any other purpose for which you provide it, fulfill customer requests, such as to create an account or complete customer purchases and provide customer support.

To provide you with notices about your account or purchases.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To notify you about changes to our Services or any products or services we offer or provide though them.

To request product reviews or feedback.

To create a consumer profile about you or to identify other users with similar interests or shopping preferences to you.

To notify you about changes to our Services or any products or services we offer or provide through them.

To make payments to you or your bank or agent.

To collect, store, and/or implement your privacy preferences.

To fulfil our legal obligations such as tax reporting, data privacy compliance, or other.

In any other way we may describe when you provide your Personal Information.

For any other purpose with your consent.

We (or our service providers) may use the Personal Information we have collected from you to enable us, our service providers, or other advertising platforms to display advertisements or improve their own services.

To respond to reviews, comments, or other feedback provided to us.

To respond to inquiries related to employment opportunities.

To deliver (or help our vendors deliver) targeted advertising (sometimes also called online behavioral advertising or interest based advertising.

To protect against criminal activity, claims and other liabilities.

To protect the security and integrity of the Website.

The extent required for benchmarking, data analysis, audits, developing new products, enhancing the Site, facilitating product, software and applications development, improving the Site or our services, conducting research, analysis, studies or surveys, identifying usage trends, as well as for other analytics purposes.

We may use third-party service providers to process and store Personal Information in the United States and other countries.

We also may use, share, or manage your Personal Information for additional purposes as expressly described in the Official Rules for each promotion (e.g., contest or sweepstakes).

If we are contractually or legally obligated not to re-identify anonymized, pseudonymized, or deidentified personal information, we publicly commit to not re-identifying such data.

 

SHARING OF PERSONAL INFORMATION

We may share Personal Information about you in line with the following:

With our subsidiaries and affiliates.

With contractors, vendors, service providers and their subcontractors, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them or in line with other legal uses. Non-limiting examples of such third parties may include payment processors, shipping carriers, product fulfillment partners, email marketing platforms, advertising platforms, companies with whom we participate in a group promotion or marketing programs, review management providers, data storage providers, data analytics providers, privacy or data management providers, affiliate marketers, creators, insurance brokers or carriers, banks, tax, financial, or legal advisors, and fraud prevention providers, to name a few.

 

To comply with any court order, applicable law or legal process, including to respond to any government or regulatory request, and our policies.

When we have a good faith belief that access, use, preservation or disclosure of personal information is reasonably necessary to (a) detect, prevent, or otherwise respond to fraud, security or technical concerns, or (b) support auditing and compliance functions.

If we are involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal information may be transferred along with the business. Where legally required we will give you prior notice and if you have a legal right to do so, an opportunity to object to this transfer.

To enforce or apply our Terms of Use, and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Thermos, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

To fulfill the purpose for which you provide it.

With third parties that help us run advertising campaigns about products, sweepstakes or contests, special offers, or other events or activities in connection with our Services.

With your consent or direction.

We may also share non-personally identifiable information (aggregated or otherwise) with third parties for any reason.

 

EXERCISING YOUR INDIVIDUAL PRIVACY RIGHTS

Subject to certain exceptions, and depending on where you are resident, you may request to update, change, or delete your Personal Information, object to the processing of your Personal Information, withdraw your consent to the processing of your Personal Information, request that we do not sell your Personal Information to third parties, or request a copy of your Personal Information that we hold, disclosed, or sold by contacting us at  privacy@thermos.com or mailing us at: Thermos L.L.C., Attn: General Counsel, 475 N. Martingale Road, Suite 1100, Schaumburg IL 60173. Also, if you created an account on Lifefactory.com, then you may manage certain of your user information by accessing your “My Account” page. You can also ask us how we use your Personal Information, the source of your Personal Information, to update or amend your Personal Information if you believe it is inaccurate, remove your Personal Information from our records entirely, send copies of your Personal Information to you or a third party in a commonly used format, to request that we do not subject you or your Personal Information to automated decision-making, or otherwise restrict our use of your Personal Information by emailing us at privacy@thermos.com, calling us at 1-800-831-9242, using the Contact Us page, or by accessing your “My -Account” page. All opt out requests should identify the scope of the request.

 

Before we provide a substantive response to your request, we may ask you for certain identifying information to confirm your identity and your right to access the Personal Information that we hold about you or that you are authorized to access your Personal Information if you are an agent. We may also ask you to describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. In certain circumstances as permitted by applicable law, we reserve the right to charge a reasonable fee to comply with your request to change, transfer, or provide details about your Personal Information.

Also, on any device and browser you use to access Lifefactory.com:

1. Click “Manage Cookie Preferences” in the footer of Lifefactory.com
2. In “Do not Sell or Share my Personal Information” section, move slider to “off”
3. Adjust other settings, if applicable.
4. Click “Save”.

 

GLOBAL PRIVACY SIGNAL

Lifefactory.com is configured to receive and implement the Global Privacy Signal (https://globalprivacycontrol.org/) that is communicated by the user’s browser.

 

RIGHTS OF CALIFORNIA, UTAH, VIRGINIA, COLORADO, TEXAS, OREGON, FLORIDA, MONTANA, AND CONNECTICUT RESIDENTS

 

This Section applies to our collection and use of personal information if you are a resident of California, as required by the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act (the “CPRA”). This section also addresses certain rights under other state privacy laws as well.

 

When we use the term “personal information” in the context of the CCPA, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household or other information if required to be included by applicable law. If you would like to receive a copy of this Section in an alternate format (e.g., printable) or language, please contact us using the information provided in section below.

 

Subject to certain exceptions, if you are a California, Utah, Virginia, Colorado, Texas, Oregon, Florida, Montana, or Connecticut resident, you may have the following rights and we respect those rights:

 

Notice – The right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared.

Access – The right to request the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the personal information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You may also have the right to request the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information.

Data Portability – The right to receive the Personal Information you have previously provided to us.

Erasure – The right to have your Personal Information deleted.

Correction – You have the right to request that we correct any incorrect Personal Information that we collect or retain about you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see below), we will correct (and direct any of our service providers that hold your data on our behalf to correct) your Personal Information from our records, unless an exception applies. We may deny your correction request if (a) we believe the Personal Information we maintain about you is accurate; (b) correcting the information would be impossible or involve disproportionate effort; or (c) if the request conflicts with our legal obligations.

To Opt Out of Sales or Sharing of Personal Information – We may sell or share your Personal Information, as defined under applicable laws. You may have the right to opt-out of sale of Personal Information for certain purposes such as targeted advertising or profiling. In certain states, this right to opt out may also apply to pseudonymous data. See the “Your Privacy Choices” page for details on how to opt out.)

Limit Use of sensitive Personal Information – Thermos may receive sensitive Personal Information to provide its products and services to its customers, including for example, managing warranty claims, providing payments to its vendors, and assessing/managing product safety and related risks.  Subject to certain exceptions, you may have the right to limit our use of your sensitive Personal Information by using the “Your Privacy Choices” link found on our Site.

Appeal: Under your state’s law or another applicable law, you may have a right to appeal any decision with make with respect to your data. When applicable, Thermos would process such appeal as required by law.

Thermos will not discriminate against you in the event you exercise any of the aforementioned rights under the CCPA or other applicable laws, including, but limited to, by:

 

Deny good or services to you;

Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;

Providing a different level or quality of good or services to you; or

Suggesting that you will receive a different price or rate for good or services or a different level or quality of good or services.

The CCPA give California Consumer the right to lodge a complaint with the California Attorney General’s office. The Attorney General’s office may be contacted at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by telephone at: (916) 210-6276.

 

From time to time, we may provide financial incentives (e.g., a discount code for a purchase on Lifefactory.com) in association with you providing us with personal information (e.g., email address) or agreeing to receive emails from us. However, the value of such discount is reasonably related to the value provided by the consumer.

Automated Decision Making

We or our vendors may use artificial intelligence or other automated decision-making procedures to make decisions about delivering advertisements, social media content, emails, suggesting additional products that may interest you, or messages to you or other users and for chat-based or related customer service (e.g., order tracking, attempting to provide responses to consumer questions, etc.).  Our vendors may use the data collected about you to provide, assess, and update their own services and train their artificial intelligence tools. By entering information into our chat function, you consent to the processing and use for training an artificial intelligence model run by our vendor. The goal of such artificial intelligence is to provide prompt responses.  Please avoid submitting sensitive personal information or confidential information to us using the chat function. If you wish to contact consumer services without the processing by an artificial intelligence program, please call directly 1-800-831-9242.

 

If your state or another law gives you the right to opt out of such automated decision-making, profiling, or processing by artificial intelligence, we will honor such opt out requests. Thermos may ask you to use the tools on our site (e.g., Manage Cookie Preference) to help implement such opt out requests, and also contact us at privacy@thermos.com.    

Categories of Personal Information Collected, Used, and Shared

 

We have collected the following categories of Personal Information from our consumers within the last 12 months. The sources from which we obtain this information and the ways in which we use this information are set forth in section above. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

 

We may collect the following and may sell or disclose for a business purpose:

Category	Collected	Source of Collection	Purpose of Collection	Category of Third Parties or Service Providers to whom Personal Information is Disclosed	Category of Third Parties to whom Personal Information is Sold or Shared
Identifiers.	Yes	DIRECTLY FROM YOU; THIRD PARTIES; BUSINESS PARTNERS	To provide our services to you	Service providers and Third parties	Third parties
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	Yes	Directly from you; Third parties; Business Partners	To provide our services to you	Service providers and Third parties	Third parties
Protected classification characteristics under California or federal law.	Yes	Directly from you; Third parties; Business Partners	To provide our services to you	Service providers and Third parties	Third parties
Commercial information.	Yes	Directly from you; Third parties; Business Partners	To provide our services to you	Service providers and Third parties	Third parties
Internet or other similar network activity.	Yes	Directly from you; Third parties; Business partners; and Cookies	To provide our services to you	Service providers and Third parties	Third parties
Geolocation data.	Yes	Directly from you; Third parties; Business partners; and Cookies	To provide our services to you	Service providers and Third parties	Third parties
Professional or employment-related information.	Yes	Directly from you; customer; Third parties; Business partners	To provide our services to you	Service providers and Third parties	Third parties
Biometric information	No	N/A	N/A	N/A	N/A
Inferences drawn from other personal information.	Yes	Directly from you; Third parties; Business Partners	To provide our services to you	Service providers and Third parties	Third parties
Sensitive personal information	Yes	Directly from you	To provide our services to you	Service providers and Third parties	We do not sell your Sensitive Personal Information. We may share this category of Personal Information with our service providers in connection with providing their services.

 

We will retain your personal information for as long as we need it to provide you with our products and services. Because the length of your use of our services are not foreseeable, we cannot provide you with an exact timeframe for how long we retain your information. Our legal obligations may also require us to maintain your personal information for longer periods of time if your personal information becomes subject to such legal obligations.

 

If you are a California resident, you may also have the right to obtain: (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, pursuant to the California Civil Code Section 1798.83, by contacting us per the “Contact Us” Section below.

VIDEOS

You consent to Thermos or our vendors tracking and sharing personal information associated with the videos you view on our website or our social media pages. Thermos is not a videotape service provider, and its primary business does not include rental, sale, delivery, distribution, or delivery of videos. This consent lasts for 2 years from each visit to our website, but you may withdraw consent by contacting us at privacy@thermos.com. Some of our personal information sharing about video views is incidental to the ordinary course of business, and accordingly, your consent may not be required

 

LINKS TO OTHER WEB SITES: THIRD PARTY APPLICATIONS

Lifefactory.com is not responsible for any practices employed by websites linked to or from our Website, nor their information or content to the extent permitted by law. Please remember that when you use a link to go from our Website to another website, this Privacy Policy is no longer in effect. Your browsing and interaction on any other Website is subject to that Website’s own rules and policies.

 

CHILDREN'S POLICY

 

Our Services are not intended for anyone under the age of 18. If you are under 18, do not use or provide any information on the Website or through our Services. In addition, users under 18 years of age are not allowed to make purchases. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you are a parent or guardian or otherwise believe we might have any information from or about a child under 18, please contact us so that we can delete the child's information. If a child whom we know to be under the age of 18 sends personal information to us online, we will only use that information to respond directly to that child or notify parents. Where appropriate, we may ask you to indicate your age to verify compliance with these policies.

 

CALIFORNIA AND DELAWARE "DO NOT TRACK” DISCLOSURES

 

California and Delaware law require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. At this time, we do not monitor or follow any Do Not Track browser requests.

 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

 

We may, at our option, maintain your personal information until you withdraw your consent, or ask us to delete or transfer the information, to the extent otherwise permitted by law. We also may delete your information in line with our data retention policy. Even when you ask us to delete your information, we may retain certain information required for completing transactions for which you gave us the personal information, processing warranty claims, manage our ongoing business relationship, detect security incidents, protect against or prosecute malicious, deceptive, fraudulent or illegal activity, debug or repair errors, exercise free speech, ensure another consumer may exercise free speech, exercise another right provided by law, comply with another legal obligation, or otherwise use the personal information internally in a context compatible with which you provided the Personal  Information.

 

SECURITY

 

We use our commercially reasonable efforts to protect the confidentiality and security of personal information we process. However, despite these efforts to store personal information in a secure operating environment, we cannot guarantee the security of personal information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of personal information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to personal information.

 

CONTACT INFORMATION

 

Please contact us with any questions or concerns regarding our policy at this address: privacy@thermos.com

 

Thermos L.L.C.

Lifefactory brand

Attention: General Counsel

475 N. Martingale Road Suite 1100

Schaumburg IL 60173